Introduction

At Florabound Sales, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns and exchanges process. Please review the following policy to understand how to return or exchange items purchased from our website.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging. You must also provide proof of purchase, such as your order number or receipt.

Non-Returnable Items: Due to the nature of certain products, some items cannot be returned or exchanged. These include:

  • Perishable goods such as live plants or seeds (e.g., Ageratum, Agrostemma, Alyssum, etc.)
  • Personalized or custom-made items
  • Items that have been used or damaged after delivery

Returns & Exchanges Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item(s).
  3. Ship the Item: Package the item(s) securely and include the RMA number on the outside of the package. Ship the item(s) to the following address:

Return Address:
Florabound Sales
1745 Prudence Street
Detroit, US 48219

Note: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped).

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Refund Method: Refunds will be issued via the original payment method (e.g., Visa, MasterCard, JCB, PayPal).

Exchanges

If you need to exchange an item for a different size, color, or product, please follow the same return process outlined above. Once we receive your returned item, we will ship the replacement item to you. Shipping costs for exchanges will be covered by us.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Order Number]

Email Body:

Dear Florabound Sales Team,

I would like to request a return/exchange for the following item(s) from my order #[Order Number]:

  • Item Name: [Insert Item Name]
  • Quantity: [Insert Quantity]
  • Reason for Return/Exchange: [Insert Reason]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,

[Your Full Name]
[Your Email Address]
[Your Phone Number]

Contact Us

If you have any questions about our Returns & Exchanges Policy, please contact us at:

Email: [email protected]
Address: 1745 Prudence Street, Detroit, US 48219